One of the biggest advantages of Coupa Cloud Spend Management are the dozens of new features that are introduced onto the Coupa platform four to fives times a year.
These features represent what you, our important partners/customers, want us to build more value and more success stories our customers!
Unlike with traditional software, your configurations are never lost. When new releases become available, consider this approach:
1. Inform yourself about new features through the following mechanisms:
- New Feature Forum: We use this forum to communicate information for every new feature that we release.
- New Release Webinar: Every release, at least a few weeks before it's on your production environment, we hold a new release webinar that outlines the new exciting features and also save plenty of time for questions and answers. This is also an opportunity to hear from our product team and other customers!
- Coupa Office Hours: Every week we hold "Office Hours" for customers. This is a hour long open forum session where a highly skilled member from the Coupa Professional Services team will be available to discuss any topic, including overviews of new or planned features.
2. Identify the most important new features for your organization:
- Use the vision and goals you defined earlier to select the features you want to activate
- Get input from your users to narrow your short list
- Test out these features on your Coupa Sandbox environment to become more familiar with what's being offered.
- Talk to other customers through one of our many customer interaction opportunities.
3. Communicate changes to your employees (your customers):
- Send an email and talk to your power users
- Consider mini training sessions to educate employees on the new functionality in the system
- Consider using some of the adoption techniques discussed earlier to ensure employees leverage the functionality that supports their roles in the procurement process.
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